Shipping

Local Shipment:

Bauerfeind Hong Kong ("Bauerfeind") ships most orders the same-day of receipt within the Hong Kong. Transit times are based on business days.

Orders billing to credit cards are shipped once credit card approval and address verification is made.

Orders received after 10am (Hong Kong Time) will not be processed until the next business day.

Self Collection:

Item(s) will be ready to pick up at our store in 2-4 business days after the order is confirmed and paid.

Store Location:

No. 9 Yee Wo Street, Causeway Bay, Hong Kong.

Business Hour:

Monday to Sunday* | 11AM - 9PM
* Open as usual on public holidays | Business hours on special holidays (such as New Year, Winter Solstice, Mid-Autumn Festival, Christmas Eve, New Year's Eve, etc.) may be different.

INTERNATIONAL DELIVERIES

Bauerfeind (Hong Kong) currently does not ship internationally.

Returns

A return authorization (RA) must be issued from Bauerfeind Hong Kong by contacting customer service at info@bauerfeind-sports.com.hk

Any return without a return authorization number will be refused. A time limit of 7 days from the date of purchase for returns applies for all consumer purchases. All returns must be in original packaging and received in new and resellable condition. Credits for returns are issued only to original purchaser. Bauerfeind strongly recommends to make the return / exchange directly at Bauerfeind Office. Bauerfeind is not responsible for returned packages lost by any delivery service.